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🌟 What you'll learn

How can customer experience be the differentiating factor for any organisation?
Difference between Customer service and Customer Experience.
How can we impact a good customer experience through all three pillars: Customers, Intermediaries and Employees.

✍️️ Summary

Customer Experience (CX), is the sum total of a customer's overall sentiment of every interaction that they have with your organization. Not only does it has a profound impact on how we look at businesses as a whole but also impacts every important metric in the book.

At its core, the CX strategy serves as a framework you can lean on to deliver a positive, meaningful experience across those interactions.

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February 2, 2021
60 min
Limited time left at this price!
30-Day Money-Back Guarantee
Speakers
Kalpana Ajayan
Edelweiss Financial Services
Rachit Mehra
Maxicus

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