With Xoxoday, Capgemini revolutionized its rewards and recognition program to a comprehensive one with a maximum redemption rate.
Líder mundial en consultoría, servicios tecnológicos y transformación digital, Capgemini está a la vanguardia de la innovación para abordar toda la gama de oportunidades de los clientes. Capgemini tiene una herencia de 50 años y cuenta con una profunda experiencia en la industria que permite a las organizaciones realizar sus ambiciones de negocio a través de una serie de servicios que van desde la estrategia hasta las operaciones. Capgemini está impulsada por la convicción de que el valor empresarial de la tecnología proviene de las personas y a través de ellas. Es una empresa multicultural de más de 200.000 miembros del equipo en más de 40 países. El grupo declaró en 2018 unos ingresos globales de 14.720 millones de dólares.
Capgemini utilizó múltiples vías para recompensar a sus grupos de interés. Premiaban a sus empleados, proveedores y clientes con opciones de regalos, certificados de premios, trofeos y vales de una serie de marcas y agregadores. Estos vales tenían que ser adquiridos individualmente por las marcas y los sitios web de comercio electrónico. Además, no había forma de controlar el uso y el canje de estos vales. La complicada logística que suponía la emisión de estos premios también se convirtió en un reto importante.
The team at Capgemini interacted with two other service providers and the following were a few reasons that they decided on Xoxoday:
Xoxoday Plum provided an extensive range of reward options that included - over 5000 experiences, 1000 gift cards, and 10000 perks - and this was an important reason for the choice. With Xoxoday, there was no requirement to individually manage all these different vendors, since there were thousands of options under one roof. Xoxoday had a special edge over the other aggregators with their experience vouchers.
The rewards dashboard provided end-to-end visibility and trackability of the rewards distribution. The Xoxoday platform met all the needs of the users and they were able to track and measure the rewarding activities - which was a drastically quicker way than getting things done manually.
Xoxoday offered ambitious Service Level Agreements for customer service, and that was an important consideration. Xoxoday still seamlessly fulfills these SLAs and has kept up to their claims.
Plum fue capaz de integrarse con el software interno de Capgemini, como sus sistemas de gestión de recursos humanos y de compras. Esta integración ayudó a ahorrar muchos procesos manuales, como la sincronización y la carga de datos.
"Xoxoday Plum has an edge over the other aggregators and the brands because of the meagre number of options they provide for redemption. The rewards dashboard method of rewarding is a drastically quicker and smarter way to implement rewarding strategies."
Biju Samuel, Capgemini
Xoxoday rewards are being used for rewarding employees as well as external stakeholders like vendors and clients. The account managers are extremely satisfied with the Xoxoday mode of rewarding. It has been observed that the frequency has increased because of ease of executing the rewarding process.
The rewarding timeline has shrunk with the help of the bulk upload options and e-voucher options that are available with Xoxoday. These have also increased the ease of giving a reward by reducing the logistics required for approving, dispatching and receiving gift vouchers.
With a higher number of redemption options, the user queries related to the redemption also increases. Despite this complexity, Xoxoday successfully resolved all these issues and queries well within SLAs.
Capgemini has used Xoxoday to finetune its rewarding process and maximize its efficiency. The Xoxoday Plum platform has efficiently replaced an array of rewarding requirements for Capgemini and they intend to explore leveraging rewards for engagement.
Líder mundial en consultoría, servicios tecnológicos y transformación digital, Capgemini está a la vanguardia de la innovación para abordar toda la gama de oportunidades de los clientes. Capgemini tiene una herencia de 50 años y cuenta con una profunda experiencia en la industria que permite a las organizaciones realizar sus ambiciones de negocio a través de una serie de servicios que van desde la estrategia hasta las operaciones. Capgemini está impulsada por la convicción de que el valor empresarial de la tecnología proviene de las personas y a través de ellas. Es una empresa multicultural de más de 200.000 miembros del equipo en más de 40 países. El grupo declaró en 2018 unos ingresos globales de 14.720 millones de dólares.
Capgemini utilizó múltiples vías para recompensar a sus grupos de interés. Premiaban a sus empleados, proveedores y clientes con opciones de regalos, certificados de premios, trofeos y vales de una serie de marcas y agregadores. Estos vales tenían que ser adquiridos individualmente por las marcas y los sitios web de comercio electrónico. Además, no había forma de controlar el uso y el canje de estos vales. La complicada logística que suponía la emisión de estos premios también se convirtió en un reto importante.
The team at Capgemini interacted with two other service providers and the following were a few reasons that they decided on Xoxoday:
Xoxoday Plum provided an extensive range of reward options that included - over 5000 experiences, 1000 gift cards, and 10000 perks - and this was an important reason for the choice. With Xoxoday, there was no requirement to individually manage all these different vendors, since there were thousands of options under one roof. Xoxoday had a special edge over the other aggregators with their experience vouchers.
The rewards dashboard provided end-to-end visibility and trackability of the rewards distribution. The Xoxoday platform met all the needs of the users and they were able to track and measure the rewarding activities - which was a drastically quicker way than getting things done manually.
Xoxoday offered ambitious Service Level Agreements for customer service, and that was an important consideration. Xoxoday still seamlessly fulfills these SLAs and has kept up to their claims.
Plum fue capaz de integrarse con el software interno de Capgemini, como sus sistemas de gestión de recursos humanos y de compras. Esta integración ayudó a ahorrar muchos procesos manuales, como la sincronización y la carga de datos.
"Xoxoday Plum has an edge over the other aggregators and the brands because of the meagre number of options they provide for redemption. The rewards dashboard method of rewarding is a drastically quicker and smarter way to implement rewarding strategies."
Biju Samuel, Capgemini
Xoxoday rewards are being used for rewarding employees as well as external stakeholders like vendors and clients. The account managers are extremely satisfied with the Xoxoday mode of rewarding. It has been observed that the frequency has increased because of ease of executing the rewarding process.
The rewarding timeline has shrunk with the help of the bulk upload options and e-voucher options that are available with Xoxoday. These have also increased the ease of giving a reward by reducing the logistics required for approving, dispatching and receiving gift vouchers.
With a higher number of redemption options, the user queries related to the redemption also increases. Despite this complexity, Xoxoday successfully resolved all these issues and queries well within SLAs.
Capgemini has used Xoxoday to finetune its rewarding process and maximize its efficiency. The Xoxoday Plum platform has efficiently replaced an array of rewarding requirements for Capgemini and they intend to explore leveraging rewards for engagement.
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